4 steps to take immediately after you suffer a lossIf you find yourself up to your ankles in water, in the front seat of a fender bender, or in the midst of another type of loss, there are some important things to remember that can help make the process a little smoother.
- Stay calm and call 9-1-1. If you have any reason to suspect criminal activity or think that someone involved in the incident requires medical attention, call 9-1-1 as soon as you can. Try to stay calm, be courteous and avoid arguing with others involved.
- Don’t engage in settlement talk. It’s important that you only discuss the details of the incident with police or other emergency personnel, along with your insurance claims team.
- Take notes, witness testimonials and photographs. The more information you have on what happened, the better. Document everything in full detail, including the date, time and location. Gather contact information from all those present at the time of the incident. If you have a camera or your smartphone handy, take photographs and videos of the scene.
- Call your insurer. Once you’ve done everything you can to manage the situation, it’s important to take all the information you collected and contact your insurer. They will put the claims process in motion, and they can also provide further advice on next steps, too. If you’re a TruShield Insurance customer, call 1.855.629.1213 or visit www.trushieldinsurance.ca/claims
What NOT to do
- Don’t admit fault or liability.
- Never discuss settlements with other parties involved.
- Don’t interfere in any negotiations for settlement or in any legal proceedings.
TruShield can be in your corner
At TruShield, we’re dedicated to providing all of our customers with consistent service to ensure that all claims are handled as professionally and fairly as possible. If you’re a TruShield customer and are ever unsure about something before, during or after the claims process, you can reach our claims department by visiting our website, or directly at 1.855.629.1213. We’re available 24 hours a day, 7 days a week.