Our most common questions and answers
If you don’t see your question, please feel free to reach out to us at [email protected]
When should I update my insurance policy?
If your business makes any changes throughout your contracted term, it’s important to contact your insurance representative because your policy may need an update to reflect those changes. Some examples would include:
- If you launch a new product or service
- If you invest in new technology that makes your business, building or employees more secure
- If you’ve changed the ownership structure of your business
- If you renovate or alter your workspace
To make this process easier, we’ve created a handy checklist with questions to help you determine if it’s time to update your coverage.
How can I obtain proof of insurance coverage?
Getting proof of insurance is simple. You can contact us directly at 1.844.429.9480 or email us at [email protected] to request it.
Proof of insurance will come in handy when signing new clients, renting event space or signing your first lease. Typically these situations require proof of insurance.
How do I know when I need to make a claim?
You should report a claim to your TruShield representative anytime your property has been damaged or when someone else claims that your actions or negligence have caused them injury or damage to their property. Our blog is full of useful information that can help you navigate the claims process, but if you have any further questions, don’t hesitate to contact us directly at 1.844.429.9480.
How long after a loss do I have to make a claim?
It’s always best to report a claim right away so you can remember as many details about the incident as possible. There is a limitation period within which you can submit a claim, but it varies from province to province and can also depend on the type of claim you’re submitting. To get more information about specific time restrictions, contact your TruShield representative at 1.844.429.9480 or [email protected].
How do I file a claim?
While we hope that you never experience a loss, we’ll be there if you do. To report a claim, you can complete an online form or give us a call anytime at 1.855.629.1213. We have a team of experienced, knowledgeable and efficient claims specialists who can help 24 hours a day, 7 days a week.
Where can I find information on my claim after I’ve filed it?
We’ll keep you updated every step of the way. For information on your claim after you’ve filed it, you can contact your adjuster directly by phone or email. If you don’t know your adjuster’s contact information, just call or email our Claims department for your region:
Western Canada:
[email protected]
1.855.621.6262
Ontario:
[email protected]
1.855.621.6262
Quebec:
[email protected]
1.855.621.6262
Atlantic Canada:
[email protected]
1.855.621.6262
What if my loss is less than my deductible?
Even if you think your loss will be less than your deductible, it’s still best to report your claim. Your TruShield claims representative will assist you by arranging for an inspection and report by a qualified professional so you can have an accurate idea of the extent of the loss and the cost. If it’s confirmed that the loss is less than your deductible, we can still assist you by recommending one of our preferred vendors who offer a guarantee on the work they do in your area to help you with the repairs. Your claims representative will also investigate to ensure that no one else was affected by the accident.
What if I need to cancel my policy?
If you need to update or even cancel your TruShield policy, contact your TruShield representative to walk you through the process.
What if I couldn’t find the answer to my question here?
We’ve done our best to cover what we think you may want to know, but if you think something’s missing, we’d love to hear from you. Call us directly at 1.844.429.9480 or email us at [email protected] with any other questions you might have and we’ll do our best to answer them.