Our response to COVID-19
We know that many of our customers are using their personal vehicles less during the pandemic. If you’ve changed your driving behaviour or are no longer using your vehicle at all, please contact us to discuss ways we can work with you to reduce your insurance premium. You can reach your insurance specialist at the number provided on your policy documents.
If you’re facing financial challenges because of COVID-19, you may qualify for a one-month payment deferral. We’re also waiving NSF fees until July 31, 2020. To learn more, contact [email protected]. Given the high number of inquiries we’re currently receiving, please allow us 72 hours to respond.
Are your offices still open?
At TruShield Insurance, the health and wellness of our employees and customers is our utmost priority. As a proactive measure to help curb the spread of COVID-19, all of our employees are now working remotely. We remain open for business and are here to serve you.
How can I contact you?
Can I still submit a claim?
Yes. Click here for more information on how to report a claim.
If I’m using my personal vehicle for delivery services, will my policy cover this?
You may have protection through the business or delivery service that you’re working with. If you don’t, please contact us.
How else are you helping Canadians?
Recognizing the unprecedented and widespread impact COVID-19 has had on our customers and communities, Fairfax Financial Holdings Limited, our parent company, has donated over $1 million to Canadian food banks and humanitarian organizations providing relief services to those severely disadvantaged by the pandemic. In addition, we’ve donated $100,000 to Food Banks Canada, and will match employee donations to this and other charities.
Have coverage questions?
If you have questions about coverage related to the pandemic outbreak, please call us at 1.844.795.7975.
Please report any non-emergency claims online by filling out one of the following forms.