Image highlighting the 5 steps in the insurance claims process
1 minute read

Picture this scenario: you arrive at your business one morning, only to find out that it’s been broken into. Oh no! You should call the police to help you out, and you should definitely call TruShield Insurance to file a claim. We can help you recover lost goods and money so you can get your business back up and running again. But what happens when you file an insurance claim? The short and informative video above will give you the inside scoop on what you need to know about the claims process. You can also check out the steps below. Enjoy!

Step 1: The Call

After you’ve dealt with any emergencies, give us a call. Provide us with details on items that have been lost or damaged. Receipts, invoices, and photos of the incident are all helpful. The more info you can share with us, the better!

Step 2: The Investigation

Once you have filed your claim, a claims adjuster will give you a call to start investigating. Think of them as your dedicated claims detective. They’ll confirm details about the incident, highlight how the claims process will work, and help you determine the damages that are covered by your insurance policy.

Step 3: The Policy Review

Once the investigation is complete, your claims adjuster will review your policy with you. They’ll comb through the details and determine what items can be recovered under your current policy.

Step 4: The Evaluation

Your adjuster will evaluate the extent of the damage from the incident. They may call in an appraiser, engineer, or contractor to provide some expertise. If repairs are needed, your adjuster will provide you with a list of trusted vendors who can help you out. This can save you a lot of time doing research.

Step 5: The Wrap-up

Once all the repairs are complete and any lost or damaged items have been replaced, your adjuster will contact you to discuss your settlement and payment. We’ll make sure you’re satisfied with any repairs before closing your claim.

We’re here for you

It’s important to remember that every claims situation is different. The one thing that’s consistent for all our customers is our commitment to ensuring your claim is handled as professionally and fairly as possible.

This blog is provided for information only and is not a substitute for professional advice. We make no representations or warranties regarding the accuracy or completeness of the information and will not be responsible for any loss arising out of reliance on the information. Terms, conditions and exclusions apply to coverage. See policy for details.